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Question & Answers

Frequently asked questions

Question & Answers

You can book your ride directly on our website by selecting your pickup location, destination, date, and time. Then, confirm your booking and make a secure payment online.

Yes! We recommend booking in advance, especially for airport transfers, to guarantee availability and on-time pickup.

We accept major credit/debit cards and secure online payment methods. (Add PayPal, Apple Pay, etc. if applicable.)

Yes. You can cancel or modify your booking by contacting us at least 24 hours before the scheduled pickup time.
Please read our [Refund Policy] for full details.

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If you provided your flight number during booking, our system or driver will track your flight status and adjust the pickup time accordingly.

Yes. All prices are shown before you confirm the booking. There are no hidden fees.

Yes. You can specify the number of passengers and add extra stops while making the reservation. Additional charges may apply.

Yes, child seats are available upon request. Please mention this when making the booking.

You can contact us anytime for questions or assistance:
📧 Email: allerplateforme@gmail.com
📞 Phone: +33636401566

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