Privacy Policy — AllerTaxi
Last Updated: 01 December 2025
AllerTaxi (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely, transparently, and in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
This Privacy Policy explains what personal data we collect, how we use it, and the rights you have regarding your information.
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1. Information We Collect
We collect the following types of information when you use our website or book a ride:
1.1 Personal Identification Data
• Full name
• Email address
• Phone number
• Home or pickup address
• Flight or train information (for airport/train pickups)
1.2 Booking and Ride Information
• Pickup and drop-off locations
• Date and time of booking
• Vehicle preferences
• Special requests
• Payment details (processed securely by payment providers)
1.3 Technical Data
• IP address
• Browser type
• Device information
• Cookies (see Section 7)
1.4 Communication Records
• Messages sent via contact forms
• WhatsApp or email correspondence
• Customer support history
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2. How We Use Your Information
We use your personal data to:
• Process and confirm your bookings
• Provide transportation and customer support
• Send booking confirmations or updates
• Improve our website and customer experience
• Prevent fraud and ensure security
• Comply with legal requirements
We do not sell personal data to any third party.
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3. Legal Basis for Processing (GDPR)
We process your data based on the following legal grounds:
• Contractual necessity: To complete and manage your taxi booking
• Legitimate interest: To improve services and ensure safety
• Consent: For marketing messages (only when you agree)
• Legal compliance: For tax, invoice, and regulatory obligations
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4. Sharing Your Information
We may share your information with trusted third parties:
• Our drivers to complete your booking
• Payment providers (Stripe, PayPal, etc.)
• Customer review systems
• Hosting and security services
• Legal authorities if required by law
All partners comply with GDPR and are bound by confidentiality agreements.
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5. Data Retention
We store your information only for as long as necessary:
• Booking records: 5 years
• Invoices and payment data: 10 years (French tax law)
• Contact form messages: 12–24 months
• Marketing data: Until you unsubscribe
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6. Your Rights (GDPR Rights)
Under GDPR, you have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion (“Right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
To exercise any of these rights, contact us at:
support@allertaxi.com
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7. Cookies Policy
Our website uses cookies to:
• Improve navigation
• Store language preferences
• Analyze website traffic
• Support booking functionality
You may disable cookies in your browser settings, but some features may not function correctly.
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8. Data Security
We implement strict security measures to protect your information:
• SSL encryption (HTTPS)
• Secure payment gateways
• Regular security updates
• Restricted access for authorized staff only
Despite this, no online system is 100% secure, but we use industry-grade safety protocols.
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9. Third-Party Links
Our website may contain links to third-party sites (e.g., Google Maps, WhatsApp).
We are not responsible for their content or privacy practices.
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10. Changes to This Policy
AllerTaxi may update this policy at any time.
When updates occur, the “Last Updated” date will be changed accordingly.
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11. Contact Information
For any questions or privacy-related requests:
AllerTaxi – Data Protection Office
Email: allerplateforme@gmail.com
Phone: +33636401566
Website: www.allertaxi.com
