Refund, Return & Cancellation Policy — AllerTaxi
Last Updated: 07 November 2025
AllerTaxi is committed to offering reliable, safe, and professional chauffeur-driven transportation across France.
Once a booking is confirmed, we reserve the vehicle and driver exclusively for the customer.
This policy explains when refunds or cancellations are permitted.
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1. Cancellation by the Customer
• Cancellation 2 hours or more before the pickup time:
Full refund will be issued.
• Cancellation within 2 hours of the pickup time:
A €40 cancellation fee will be charged, and the remaining balance will be refunded.
• If the driver has already arrived or has departed for the pickup location:
No refund will be provided.
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2. Waiting Time Policy
To ensure smooth trip management and fair driver compensation, the following waiting time rules apply:
• Airport pickups: 60 minutes of free waiting after the actual flight landing time.
• Train station pickups: 20 minutes of free waiting.
• Local pickups (home, hotel, office, etc.): 15 minutes of free waiting.
After the free waiting time, additional minutes will be charged at our standard per-minute waiting rate.
If the customer does not appear once the full waiting time has expired, the booking will be marked as No-Show, and no refund will be issued.
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3. Cancellation by AllerTaxi
If AllerTaxi cancels a confirmed booking due to operational or unforeseen circumstances, the customer will receive:
• A full refund, or
• The option to reschedule the trip at no extra cost.
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4. Refund Process
• Refunds will be processed using the same payment method used during booking.
• Refunds are issued within 5–10 business days.
• Processing time may vary depending on your bank or payment provider.
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5. Contact for Refund or Support
For refund requests, booking issues, or customer support:
Email: allerplateforme@gmail.com
Phone: +33636401566
WhatsApp: +33659055647
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6. Service Guarantee
Once a booking is confirmed, AllerTaxi guarantees professional transportation to the customer’s confirmed destination, except in circumstances beyond our control (force majeure), including but not limited to:
• Natural disasters
• Severe accidents
• Road closures
• Extreme weather conditions
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7. Acceptance of Policy
By completing a booking with AllerTaxi, the customer acknowledges and agrees to this Refund & Cancellation Policy.
AllerTaxi may update this policy at any time without prior notice, and all updates take immediate effect.
